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Terms and Conditions:

Please read these carefully before you purchase:

* The Pits TV is reliant on network connections to be able to deliver a stream. We have multiple redundancy protocols in place and as many back up systems as you can have, but in some cases, there could be a drop in your service for a short time. This could be caused by network congestion or some other issues out of our control. You can be assured that we are monitoring and checking our systems all the time to ensure a stable stream but there is the odd time that there may need to be changed made. This is a live enviroment and at the start of the intial set up process, all systems were tested and double tested to ensure stability. This is a livestream and anything can happen. Please give us the opportunity to sort. If you cannot allow us this time, we would ask you to refrain from buying the stream.

* Its important to understand that many issues that you may experience may not be caused by us. If you contact us and we advise you that we have no issues, then you will need to troubleshoot your own issues. Our FAQ section below will help you to acheive this. We are happy to help, but please work with us.. not against us.

*All streams that have been purchased live cannot be bought again to watch on the same link. This link is for the live event ONLY. If there is to be an On Demand option, this will be available at the On Demand section of our web site. This would normally take around 20 mins at the conclusion of the meeting to become available On Demand. All On Demand content is only available for 48 hours after the start of the event.

* All streams incur a non refundable amount of $5pp. If an event is cancelled you will receive all your money back except for the $5. Stripe receives this amount as a processing and admin fee. If you purchase and incorrect stream by mistake, this will incur a $10 fee.

* The Pits TV will not refund if an event completes 1 round or 5 races, whatever comes first. If the event is postponed after the start of the event, The Pits TV may offer a cheaper discount for the re-run event. Please keep an eye on our social for this.

*If you have mistakenley purchased a stream more than once then you are able to request a refund. You cannot message our Facebook page or email us as all payments are handled by our paywall provider. You will incur a $10 processing fee for purchasing the incorrect stream. Please log to your account by CLICKING HERE, click on ACCOUNT, click HELP DESK and  click CREATE TICKET and then put in the subject that you are requesting a refund explaing why. Then add in the mistake that you made, the event you purchased, the email address you purchased with and how much it was. It usually takes between 5 days to get your refund back because you payment needs to be processed by your debit or visa card bank or company. All payment requests must be submitted within 48 hours of the event otherwise the payment has been processed and will incur a secondary fee to process the payment again to be refunded. This cost will be $20. If you are past 4 days, we will not be able to refund you because the payment would of been fully processed and no longer available to refund from. You will have to log into your account by CLICKING HERE, click on ACCOUNT, click HELP DESK and  click CREATE TICKE to discuss a solution.

*If you think you are having problems with your stream, in the first instance, please use the helpful guide below to troubleshoot. Before contacting The Pits TV you will need to provide evidence of a  Ping Test. We will not answer any questions until you have done this.

*The Pits TV is a secure website/app and we DO NOT store any of your information. Buy in confidence!

*If you are having issues that cannot be fixed, The Pits TV you will need to log into to your account by CLICKING HERE, click on ACCOUNT, click HELP DESK and  click CREATE TICKET. We will investigate the reasons why it happened and will notify you what the outcome will be. If a refund is approved, then it will take 7 - 10 working days to process. This is due to a waiting period whilst the money clears from your transaction. If you do not receive your refund within 10 days, please contact us.

If the event is cancelled, our team will organise to get you refunded minus the $5pp processing fee. You will not have to do anything for this as our team will take care of it for you.

*If you are experiencing issues, please make your way to our Facebook Page at The Pits Media and find out whether:
A: We have identified that there is a problem and have updated our Facebook Page to reflect this or
B: There is lots of comments about issues from other users. If there are lots of comments from other users, then we will know about it and will be fixing it.

*Abuse will not be tolerated. If you have a problem and you have trouble shooted, then be respectful when contacting us. If you want instant results, then contact us on our Facebook Page at The Pits Media. If you email us, we may not be able to answer till the next day. Be very aware of this.
*If you do abuse one of our team, we will ban your IP address and email and WILL NOT refund you. If you are cool calm and collected, we will do our very best to help you and if we cannot, then we may offer you a refund.

*No Speedway Track, its Promoters or Committee are responsible for the content of the live stream. You CANNOT contact any promotion or committee members in relation to live streaming.

*The Pits TV cannot control the content of a live feed and any swearing or unfavourable behaviour is beyond our control. For this reason we consider our streams R13. If you have a child that wishes to watch a stream, please make sure that a parent is supervising. Anything can happen on Live TV.

*There is Zero Tolerance for abuse to any person that's associated with the stream whether it be one of The Pits TV team, a driver or pit crew or promotion. There is no warning for this and your service will be cancelled immediately without refund and you will be banned from purchasing any further streams and banned from our Facebook Pages. Please be respectful.

*All of our graphics come from the tracks ELS system and sometimes this system is loaded incorrectly or not working correctly or have spelling mistakes. Please be advised that this is beyond our control and that all efforts are made to ensure that everything is correct. All results are provisional and may not be accurate pending relegations etc. If someone has placed and it does not show up on our graphics, this could be due to a faulty reading from the ELS. Viewer Discretion is advised.

*If you have troubleshooted and are still experiencing issues, please click on ACCOUNT, click HELP DESK and  click CREATE TICKET and we will get back to you asap
The Pits TV is a small family team that does not have huge resources as some people think. We offer great support but this is done at the cost of capturing the event properly as it takes one person away from the small team we have. Please try to sort yourself out before contacting the team. We will answer you and we will help you!

Thanks for using our service and we hope you enjoy the content!

Please do not email us on our personal email after an event has started, we will not answer these until the next day. If you need to make urgent contact, you will need to log into your account by CLICKING HERE, click on ACCOUNT, click HELP DESK and  click CREATE TICKET

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FAQ

Helpful Tips plus Terms & Conditions (Please note T&C's at bottom of page)

 

How do I purchase a livestream?

 

1: Click Here

2: Click on Sign Up

3: Enter your full name, email address and password which you will have to confirm. Please check spelling!

4: Click Sign Up

5: Click on the event you wish to watch

6: Click on bottom right where it says Buy for NZD****

7: Carefully fill out your credit card details

8: Click Subscribe and Pay

9: You are good to go and when the event starts you will be able to log back in and it will start!

 

To watch an event if you have already signed up, then Sign In, click on the event you want, pay for it and it will work!

 

These are the most common questions we are asked so please read through these carefully as it may help you to fix any issues you may be experiencing.

Network and browser requirements for viewing streams
The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

In this part we will cover the following:
Download speeds
Desktop OS and Browser
Firewalls and whitelisted domains
Mobile devices
Download speeds
The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps
See below to how to perform a speedtest of a ping test.

Desktop OS and Browser
In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:
Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)*
Microsoft Edge
Safari 9+
*H.264 video is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.

Firewalls and whitelisted domains
Viewers should ensure the following ports are open on their network for playback:
TCP/UDP 80 (HTTP)
TCP/UDP 443 (HTTPS)

Mobile devices
Mobile viewers can use Android (Lollipop) version 5.0+ or iOS version 12.4+.

Apple Airplay: If you have a device that has Apple Air Play, then its very easy to cast this to your TV.:

1: Click Here!

2: Once you have purchased and the player starts, click on the Air Play on your device.

3: For first time connections, it will ask you for a code on your TV that you must put into player


Chromecast will work on compatiable devices. This does not include Apple OS systems as Apple do not play well with others. If you have any PC, Android Tablet, Android Phone once you have connected the devices to the same WiFi as the Chromecast is on, the player will automatically appear. If it does not, you will have to troubleshoot.

For Apple users there is plenty of apps on the App Store that you can download to cast to your Chromecast. We managed to find the following one that works with iPhone and iPad. https://www.airbeam.tv/mirror-iphone-ipad-screen/chromecast/  If you have a Macbook or iMac you will have to download Google Chrome and then go to 3 dots at top right and find cast.

When Chromecasting its important to make sure that your Chromecast is connected to the same WiFi as both your phone and your TV. If you router has both a 2.4ghz and 5ghz WiFi, you need to make sure that all devices are connected to the same WiFi. E.g connect your phone or tablet or computer and connect to either 2.4ghz or 5ghz network. You cannot have 1 on 2.4ghz and the other on 5ghz. Older Chromecasts will only work on 2.4ghz so you MUST put your phone, tablet or PC on 2.4ghz as well.

Security systems are also the biggest killer of streams via either chromecast or just normal streaming through WiFi. If you have security cameras around your property, they will use a large amount of your routers data and therefore will causing glitching. Gaming consoles and other internet resource hungry products will do the same. Make sure you turn all your devices that are connecting to the WiFi off.

Make sure that all your devices are close to eachother. You would want your phone, tablet or computer all close to the router when Chromecasting. If you have your phone or iPad or tablet to far away, then you may experience glitching, out of sync audio, buffering or stopping completely. If this happens, move your device closer to the router. If you still experience issues, then please connect a laptop to your TV via HDMI cable.

 

The best way to stream any events is still via plugging in a laptop or computer into the HDMI port of your TV.

 

I am experiencing glitching but no one else is?

There are many reasons why streams glitch and a lot of the time there could be 1 or several reasons why a stream glitches. Listed below are some of the reasons and what you can do to fix them.
1: You have logged on to a server and its now congested causing glitching. Go to you router, unplug the power cord from the back of it. Go to the device you are streaming from and turn it off. Also wait 1 minute. Replace power cord and restart device. Wait 1 minute and then relog back onto your stream. If this doesn't work then there is another issue ...
2: Do you have a cordless home land phone? Some cordless phones work on some of the same frequencies that your WIFI Routers also work on and this could cause your stream to glitch because the Cordless Phone is trying to take over the frequency. Pull out the phone from the power and the phone line. Repeat the above steps with resetting your router and your device.
3: Make sure that you don't have any file sharing programs working in the background such as UTorrent or BitTorrent. Recently we had an issues with a customer who was downloading movies, but wasn't aware that some people were also downloading movies from him. This consumed most of their bandwidth and caused several glitches. Even by clicking on the cross to exit the programs this does not work. You must got to the bottom right of your screen and click on the task bar, find the program and then click exit.
4: Windows Updates. Windows is fantastic at doing updates whenever it sees fit and most of the time its when your right in the middle of watching or doing something. For better management of your updates: Click on this link to learn how to choose when they download updates and install when you want, not in the middle of a stream. Please be aware that windows updates can be large and can download whilst your watching a stream causing glitching and stop starts. Follow the steps below. You want to Choose when to download and install updates. Please do not switch it off completely as your computer does need these updates for security reasons.

Click on the link to find out how to see if your internet connection is not working well: CLICK HERE www.lifewire.com/how-to-change-windows-update-settings-2625778

I AM EXPERINCING A BLURRY OR FUZZY PICTURE:

This is due to your interenet connection and it can be changed. Our streaming player will detect how good your internet is and adjust the resolution to suit your connection (Just like YouTube). Its very sensitive and at the time it starts playing, you may have not had the best internet. Simply go to the Settings on the player and choose your resolution. 720HD is the best option, but if your connection is glitchy and dropping off all the time, you may need to put it back to 480 resolution.

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4G Connection

4g Internet congestion. Did you know that cellphone towers can only handle so many connections and data at any given time? Most can only handle 30 voice calls and 40 data connections at one time. If you look at a cellphone tower, sometimes you can see multiple antennas on them, this is to increase connectivity for more users. Problems generally happen at school holidays, and public holidays especially if the weather is bad and there's nothing on TV. More people get on to YouTube and Netflix which causes the whole system to slow down. It's very much like putting multiple devices on your WIFI and when everyone is on it... it slows down. Most 4g connections are on limited data plans and its common for people to run out of data and then the Internet Service Provider slows the system down.

If you have run out of data, check with your Service Provider on how to do a top up. If you have plenty of data and its network congestion, there's really nothing you can do. You will have to wait for people to start shutting devices down before it gets any better. Try turning your own cellphone off and anyone else in the house as this will create more space on the tower. 4g is effected by several factors. Electrical interference, trees, smoke, and some weather events. One of the ways you could improve your connection is by installing an outdoor antenna. If you can, get them to install a MIMO antenna system which will make a massive difference. Major Telco Companies won't offer you these as they can be expensive. You may need to get a contractor to do it for you. Sometimes hot spotting off your phone could easily work as well. If you are having issues with your 4g... turn it off for a while and turn on your mobile phones hot spotting option.

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Fibre Connections.

Although we ask you to do a speed test at www.speedtest.net this is only to find out how good your connection is to your Internet Service Provider. Although you might have a great connection to your ISP (Internet Service Provider) the connection from your ISP to overseas may not be very good. Below are some tips to find out how good your connection is.
On a windows machine: Click the bottom left of the screen on the windows icon
On Windows 7, type in the search bar "command prompt" without the "" marks
On Windows 10, just start typing "command prompt" without the "" marks
Hit enter, When the black box appears, type in "ping 8.8.8.8" without the "" marks. Below is similar to what you see:

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=52ms TTL=51
Reply from 8.8.8.8: bytes=32 time=65ms TTL=51
Reply from 8.8.8.8: bytes=32 time=52ms TTL=51
Reply from 8.8.8.8: bytes=32 time=51ms TTL=51
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 65ms, Average = 55ms

The bottom line is what we are interested in. If you are between 30 and 60 with your average, you are good. Anything over that and you are experiencing issues with your network. Over 100 is not good. You would generally find poor ping results on smaller Internet Services Providers as they do not have the bandwidth to sustain a lot of people online at once. Its a bit like a cell tower that has limited connections... smaller ISP's have a similar issue. Although some people don't like Spark, One or Starlink, they have the infrastructure and bandwidth to handle the internet even when theres a lot of people on.

Click video to find out how to do this: CLICK HERE

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Home WIFI

This is where most of the time the issue is. We use Wi-Fi on multiple devices so if you're watching a stream make sure you:

Turn off the Wi-Fi on any cellphones, iPads, tablets, etc. Some of the things that you might not think of are:
Sky TV boxes connection to your ADSL or VDSL connection. Unplug any Sky boxes that are plugged into a phone line.
Children on Xbox or PlayStation. Parents forget that a lot of the time that kids are playing on online consoles. Get them to turn them off for the duration of the stream.
Security Cameras. Many people have cameras all over their houses that are connected to the internet that is using bandwidth. Some people also have wireless cameras. That is a double whammy as not only is it using bandwidth, but the wireless connection may be interfering with your routers wireless connection.
Be sure that you don't have a handheld home phone near your router as it could be interfering with your Wi-Fi signal to your device.
Once you have turned all your devices off that you don't need. Power down the router and the device you are streaming from and relog back on after it restarts.

Your Router:

ISP's won't like me saying this... but the free routers that are shipped out for your homes are garbage. Most times they a Huawei Routers that are unable to handle any more than 3 devices through Wi-Fi before they start causing glitches. If you can, invest money in a new router. Even if you're on a Fibre Connection, update the router that came with it. The rule of thumb, is the dearer the better. We recommend:
Netcomm, Netgear (high end $200+) or D-Link (high end $200+) These are proven to route traffic better and are able to handle multiple devices that allocates the bandwidth better. Where possible, use a hard wired Ethernet connection. This does make a huge difference as well and eliminates any interference issues. Be sure that if you have a fibre connection you only need to be a router only. Try to buy a good quality Router with the standard that is known as Wireless 802.11 AC Please be aware that these still run on the 2.4ghz and 5ghz spectrum so may interfere with cordless phones.
If you still have ADSL or VDSL, be sure to buy a Modem/Router and make sure you tell the salesman what you have. Either ADSL or VDSL. Noel Leemings do offer a home set up service if you think you cannot handle the set up.

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On Demand

The Pits TV may offer an On Demand service after the event has been filmed.

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